Help Center
			Loading. Please wait.
		
		
															
									Top Up
								
															
									Travel eSIM
								
															
									Gift cards
								
															
									Payment
								
															
									How to Buy
								
															
									Account Information
								
															
									Offers & Promotions
								
															
									Company Background
								
													
					
					
				Why have I received the “This code is no longer valid” error message?
			
		This error message occurs when attempting to add an eSIM that has been added previously, or when the QR code was only partially scanned due to a weak connection.
Please be aware that if the eSIM has been removed and you try to reinstall it, it will not work.
If you are installing the eSIM for the first time, this error message may arise due to a weak connection, enabled VPN, or an excessive number of eSIMs installed on the device.
											Please be aware that if the eSIM has been removed and you try to reinstall it, it will not work.
If you are installing the eSIM for the first time, this error message may arise due to a weak connection, enabled VPN, or an excessive number of eSIMs installed on the device.