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Help Center

    Help Center / Top Up
    What can I do if I recharged the wrong number?
    Unfortunately, we cannot retrieve recharges that were sent to the wrong number or operator. These transactions are considered complete and we cannot retrieve or refund them since a successful online payment leads to immediate credit availability on the recharged mobile. Please carefully check and double-check the number you enter.

    More related questions

    How can I make a top up?
    Where can I find top up promotions?
    What operators and countries are eligible for Auto Top-up?
    How do I activate Auto Top-up for a certain cell phone number?
    Can I change the Auto Top-up settings?

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